IT Tehnician

We are looking for enthusiastic IT Technician.

Responsabilities:

Provide Technical Support service for users to ensure business objectives.

Perform IMAC (install, move, add, change) activities for Microsoft products.

Preparing documentation for technical solution implemented.

Perform on-site activities.

Approaches and solves requests arrived via the dedicated support channels.

Build, assimilate, implement, audit and improve working procedures.

Communicating with Customers via phone, email or GotoMeeting/WebEx/Teams.

Act as Internal IT support person.

Give feedback to customers on incidents.

Providing Level 1, Level 2 and Customer Liaison support as required.

Retrieve all necessary information for further investigations.

Knowledge regarding SCCM and Active Directory.

Perform hardware service for different vendors equipment.

Provide 24/7 on-call support through rotation.

Skills and Experience:

Windows 10/11 troubleshooting skills.

Experience with ticketing systems.

Good knowledge of Microsoft Office applications.

MAC OS and Android concept knowledge.

Networking communication protocols knowledge would help.

Previous experience in similar job is a plus.

Ability to operate well in an international and multicultural environment.

Innovative and entrepreneurial mindset.

Well organized, able to set priorities.

Dynamic and good communications skills.

English language.

Driving license B.

What we offer:

Dynamic and interesting work environment, permanently updated to the IT business evolutions.

Attractive salary packaging;

Private health care and other employee benefits.

Meal tickets.