Front Desk Manager

Job Title: Front Desk Manager

Location: Obetz, OH

Pay Rate: $33,000 per year

Job Type: Full-Time

Position Summary

Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest? We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry. Key Responsibilities

Lead and manage front desk operations, ensuring seamless guest check-in and check-out

Handle guest concerns and resolve issues quickly and professionally

Cross-train and support other departments (housekeeping, breakfast, etc.) as needed

Maintain strong cash handling procedures and front desk reporting

Generate sales leads and support block bookings for group stays and meetings

Monitor guest satisfaction through feedback and online reviews

Qualifications

Proven experience in hotel front desk operations, with strong knowledge of check-in/check-out procedures, reservations, and guest services

A quick problem-solver, calm under pressure, and always guest-focused

Flexible to work both 1st and 2nd shifts (2nd shift hours: 3:00 PM – 11:00 PM)

Reliable for weekend coverage

Comfortable using POS and hotel reservation systems (training provided)