Work Preparator / Field Services Coordinator - Jenbacher Engines

Overview

Work Preparator / Field Services Coordinator - Jenbacher Engines

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet todays energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

We are looking for a Work Preparator for our Jenbacher Engine business in the Midland TX area.

Role & Responsibilities

The Work Preparator is responsible for ordering all the parts, consumables, Third Parties and tooling to enable the execution of Service on our install base delivered by our Field Service Technicians.

Serve as the assistant and representative to the Field Service Staff Manager

Handle all direct and indirect customer contacts in a proactive and professional way

Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors

Manage material and Third-Party resources in a cost sensitive way

Trigger units BOM updates after service event executions in a timely manner

Document all service events and triggered tasks within Oracle throughout the process

Provide support to FS Staff Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines

Create required technical and commercial documentation during operations

Ensure compliance with quality and EHS guidelines regarding internal and external resources

Ensure Field Service Technicians meet all process discipline and business standards

Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues

Review service events to track any unplanned actions/work which must be added

Provide recommendations for improvement regarding operations initiatives

Work within the services team to achieve service key performance indicators

Perform other duties as assigned

Request quotes for transactional services

Upload service-related information into the system (PO, budget, special reports, etc.)

Qualifications

High school diploma or equivalent paired with technical business experience

Deep understanding and technical knowledge of the Serving work across all product variants in order to organise and order all necessary servicing parts/ equipment

Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service

Technical knowledge of reciprocating engines a plus

Customer service abilities

Multiple years of experience in preparing service execution/ events and supporting of technical supervisors/coordinators required

Strong skill working with Oracle ERP, Microsoft Office applications, technical databases desired

Able to effectively interact and clearly communicate with customers at operational level

Troubleshooting skills with analytical mindset

Willingness to travel up to 10% for customer and employee audits

Live in Midland area or willingness to move there

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

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