Parts Product Support Representative

Job Description

This position is responsible for assisting dealers with technical product questions on KIOTI tractors and products. This position provides in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, electrical, etc. Individuals in the PSR position must have the ability and skill sets to clearly troubleshoot the above systems over the phone. Effective communication of verbal and written technical information is essential. Individuals must display sound judgment and proper assessment of all factors when dealing with difficult situations and customers. This position is also responsible for the administration and adjudication of warranty claims on KIOTI products. Typing and computer skills are required for administrative duties.Key Responsibilities of Job

Troubleshoot diesel tractor systems on the phone with KIOTI dealers

Communication of Technical Information on diesel tractor systems

Coordinate and conduct Technical Training Workshops

Reporting and follow-up of technical issues to Engineering

Adjudicate/process warranty claims

Write Technical and Safety Bulletins on diesel tractor systems

Perform as lead position when required

Perform key responsibilities with minimal supervision

Educational and physical requirments

High School Diploma & 3-5 years of experience required

MS Office skills required

Microsoft Dynamics SL experience preferred

CRM experience preferred

Full-time