ITSM Configuration Management Specialist

CMDB - Configuration Manager

Location: Huntingdon

Work Pattern: 2 days on site

Rate: Inside IR35

Duration: 3 months initial contract

Configuration Manager

Join a world-leading gaming company as their next Configuration Manager, driving the accuracy and performance of their CMDB across a fast-moving, tech-rich environment. This is your chance to work behind the scenes of a global gaming brand, ensuring their IT backbone stays strong and future-ready.

What You’ll Do

Enhance and maintain the CMDB to support seamless gaming experiences worldwide.

Shape the CMDB roadmap, delivering smarter processes and better data integrity.

Act as the go-to expert for CI discovery and ServiceNow CMDB, managing integrations and troubleshooting with precision.

Collaborate with cross-functional IT, development, and infrastructure teams to keep configuration data current and reliable.

Deliver clear, actionable reports to monitor CMDB performance and drive improvement.

Keep ahead of the curve by adopting new ServiceNow innovations and technologies.

What We’re Looking For

Proven experience implementing and optimising CMDBs across diverse environments.

Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping.

Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management.

Familiarity with hardware, software, and application CI types in complex environments.

Bonus points for experience in global organisations or gaming/entertainment sectors.

Nice to Have

ITIL v3/4 certification.

Experience working with ServiceNow’s CSDM framework.

5+ years in IT, with at least 3 years focused on CMDB/Configuration Management.