Key Account Manager E-Retail

About the Job

Multi Bintang Indonesia is hiring a Key Account Manager – E-Retail to lead the growth of our digital commerce business. This role is pivotal in driving strategic partnerships, executing joint business plans, and unlocking new opportunities across e-retail platforms (Tokopedia, Shopee, Blibli, Grabmart, Gojek, etc). This is a permanent role reporting to the National Key Account Manager. If you’re passionate about digital sales, data-driven strategy, and building impactful relationships, this is your chance to make a real difference.

About Multi Bintang Indonesia

You might think that we’re just one iconic brand, but we’re actually so much more.

As the pioneer of the beer industry in Indonesia with a proud history of over than 90 years in the country, Multi Bintang Indonesia is synonymous with BINTANG, Indonesia’s favorite and most iconic beer brand. As part of the HEINEKEN Company, Multi Bintang Indonesia also produces and markets the world’s most valuable international premium beer brand, Heineken®, as well as a portfolio of other beer brands, such as including Tiger Soju Flavoured Lager, BINTANG Pilsner, BINTANG Crystal, BINTANG Anggur Merah, BINTANG Arak Jeruk & Madu, and BINTANG 0.0.

We believe in making a positive impact and creating a real change in the world. Join us and let’s do something that matters!

At Multi Bintang Indonesia, we offer a world of opportunities for your career development. Be part of something bigger than yourself, create real change in the world, and make positive impact through your careers!

Job Purpose

As a KAM, you’ll be responsible for leading the commercial strategy and execution across e-retail platforms. You’ll build and manage key partnerships, develop joint business plans, and collaborate cross-functionally to deliver revenue and volume targets. You’ll also coach team members and help shape the future of digital commerce at Multi Bintang Indonesia.

Apply now and let’s #DoSomethingThatMatters!

Responsibilities

Drive business growth in e-retail channels through strategic partnerships and commercial execution

Develop and execute account strategies to meet revenue and volume targets

Lead Joint Business Planning (JBP) with platform directors and key stakeholders

Ensure product availability, correct listings, and pricing compliance across platforms

Identify growth opportunities such as bundling, exclusive launches, and channel expansion

Collaborate cross-functionally with Marketing, Sales, Supply Chain, Finance, and Revenue Management teams

Manage external relationships with marketplace teams and act as the daily point of contact

Align execution strategies with internal sales teams to ensure consistency across channels

Analyze account performance and provide actionable insights for optimization

Track and manage budgets, ensuring proper documentation and governance

Ensure compliance with legal and corporate policies, especially in regulated categories

Requirements

Bachelor’s degree (Master’s preferred) in Business, Marketing, Management, Economics, or related fields

3–7 years in key account management or digital commerce with full P&L responsibility

Proven background in FMCG industry

Strong negotiation and communication skills

Proven ability to manage internal and external stakeholders

Analytical mindset with data-driven decision-making skills

Proficient in English

Proficient in Excel, PowerPoint, and e-commerce dashboards

Agile, innovative, and adaptable in a fast-paced environment

Disclaimer.

Protect yourself from scams on behalf of Multi Bintang Indonesia. We will NEVER ask for payment to process documents or anything during your job application process. If you need to verify directly with us to ensure your job application process remains secure, please feel free to get in touch with us at (our official email only with the domain @heineken.com).

By submitting your job application, you acknowledge that Multi Bintang Indonesia may share your data with third-party entities appointed by MBI for recruitment purposes. Your information will be treated with confidentiality and in compliance with data protection laws. If you have concerns or wish to withdraw consent, contact us at .

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