BRANCH MANAGER (MICRO FINANCE)

JOB TITLE BRANCH MANAGER (MICRO FINANCE) NATURE OF JOB FULL TIME INDUSTRY FINANCIAL SERVICES SALARY KSHS.

35,000 NEGOTIABLE PLUS COMMISSIONS JOB LOCATION WESTERN KENYA DUTIES AND RESPONSIBILITIES Branch Operations & Management Oversee daily operations of the branch, ensuring compliance with internal policies and regulatory requirements.

Supervise branch staff and ensure efficient workflow across all departments (loans, customer service, cashiering, etc.). Maintain a secure and professional banking environment.

Monitor and ensure operational efficiency and excellent service delivery.

Credit & Lending Management Supervise loan processing, appraisal, disbursement, and recovery processes.

Maintain a healthy loan portfolio by ensuring timely repayments and low delinquency rates.

Ensure adherence to credit policies, procedures, and risk mitigation frameworks.

Evaluate and approve/recommend loans within set authority limits.

Business Development & Client Relationship Management Drive business growth through client acquisition, product promotion, and customer retention strategies.

Build and maintain strong relationships with clients, local leaders, and community stakeholders.

Identify new business opportunities and partnerships to increase the branch’s outreach and portfolio.

Team Leadership & Development Lead, coach, and mentor a team of loan officers and branch support staff.

Conduct regular performance evaluations, training sessions, and staff capacity-building initiatives.

Foster a high-performance culture and ensure alignment with organizational goals.

Reporting & Compliance Prepare and submit accurate and timely branch performance reports.

Ensure compliance with all financial, operational, and audit standards.

Address and resolve internal and external audit findings.

KEY REQUIREMENT SKILLS AND QUALIFICATION Degree in Finance, Business Administration, Economics, or a related field Minimum of 3 years’ experience in microfinance, retail banking, or financial services, with at least 1–2 years in a managerial or supervisory role In-depth understanding of microfinance principles, group lending methodology, and rural financial markets Strong credit analysis, risk management, and customer service skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience working with Core Banking Systems (CBS). HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.