Specialist: ICT Systems C4

Primary purpose of this position:

The Specialist: ICT Systems is a technical expert responsible for the configuration, monitoring, maintenance, and reliable operation of CRAN’s computer systems, domains, and data storage infrastructure.

Key Performance Areas will include:

1. ICT Systems Design, Transitioning, and Operations for CRAN, NAM-CSIRT, Electronic Signatures, and UAS

Applies industry best practices and standards to design CRAN’s computing systems and storage infrastructure;

Implements and administer CRAN’s computing systems and storage infrastructure;

Configures, and installs systems including directory services, DNS, DHCP, File services, email, telephony, and related cloud infrastructure;

Monitors system logs for anomalies, analyse logs, and promptly respond to anomalies;

Provides additional ICT infrastructure and systems support to the NAM-CSIRT and the national Public Key Infrastructure services

Participates in the development and implementation of disaster recovery infrastructure and business continuity plans;

Implements and maintains strategies for backup, security, and redundancy;

Provides technical expertise to resolve systems and platforms issues and incidents;

Manages software and hardware licensing;

Drives technical architecture and infrastructure planning for CRAN’s ICT systems, hardware and software;

Conduct research and develop terms of reference for the procurement of required ICT systems and platforms components. Ensure the implementation of procured components;

Participate in the development and implementation of disaster recovery infrastructure and business continuity plans;

Responsible for setting up/maintaining an operationalising the disaster recovery plan and infrastructure.

Update and test software routinely for bugs, redundancies, and security issues

2. ICT Systems Support and Administration for CRAN, NAM-CSIRT, Electronic Signatures, and USF.

Produces technical documentation for processes and configurations;

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Implementation and maintain a ticket logging system to accurately record and resolve requests;

Handles escalated service request and incidents regarding ICT systems and platforms;

Liaises and collaborates with third-party support and ICT systems and platforms vendors and;

Perform duties within agreed service levels and in accordance with supervisor guidelines.