Content Design Senior Associate, Employee Experience

Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Employee Experience, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives

Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Operate as part of a product team, collaborating with subject matter experts, UX designers and researchers, developers, communicators, etc., to deliver the best experience and simplified self-service for our employees

Required qualifications, capabilities, and skills

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms

Experience in creating content architectures, storytelling, and clear and concise writing

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content

Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement

Proficient technical literacy in content platforms and understanding their impact on user experience

Adaptive learner in new financial services products and offerings

Preferred qualifications, capabilities, and skills

Knowledge of HTML

Experience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate content

Understanding of how different systems interact with each other to create an end-to-end user journey

Knowledge of how AI & LLM tools are used to enhance writing and content delivery