IT Help Desk

Who We Are:

Display Pack crafts award-winning thermoformed packaging for food, retail and industrial markets worldwide. Our have world-class facilities and equipment help us provide custom solutions through our designs, tooling and fulfillment. Our focus creates an excellent customer experience.

At Display Pack, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization and community stronger. Our culture is defined by one simple statement- "Nothing is more important than the way we work together". This statement has led to unity, trust and ultimately the success of our people and organization as a whole.

We are seeking

A qualified IT Help Desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Responsibilities

Walk end users step-by-step through the problem-solving process. Document resolutions in knowledge base if not already there.

Follow up with customers to ensure their problem was resolved.

Ability to handle multiple tasks and shift accordingly.

Running/terminating data line using boom/scissor lifts.

Basic mechanical skills. (i.e. using power tools, hand tools, fish tape/sticks)

Replacing toner/ waste cartridges on MFPs.

Setting up new computers following documented instructions.

Skills and qualifications

Excellent problem-solving and analytical skills.

Strong verbal and written communication skills.

Commitment to providing exceptional customer service.

Expert knowledge of Windows based computer software programs including Microsoft Word, Excel, PowerPoint and Outlook.

Experience with DataMax & Zebra label printers.

Replacing toner/ waste cartridges on MFPs.

Windows 10/11 experience.

CompTia A+ Computer Troubleshooting Certification desired.

High school diploma, GED, or equivalent

Prior information technology or systems administration experience preferred

What You’ll Get:

Competitive compensation

Appreciation for work/life balance

Free Private Gym

Free Chaplain/Counseling Services

Display Pack is an equal opportunity employer. Display Pack is committed to recruiting, employing, compensating, and promoting on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

We maintain a drug-free workplace and perform pre-employment background verification checks.