Front Office Assistant

REQUIREMENT

Strong interpersonal skills with the ability to interact effectively with guests from diverse demographics in person, over the phone, and via email

Excellent verbal and written communication skills. Ability to convey information clearly and professionally

Highly organized with the ability to multitask, prioritize tasks and manage time efficiently

Keen attention to detail and accuracy in completing tasks and maintaining records

Maintain a professional demeanour, confidentiality, and discretion in handling sensitive information

Ability to identify problems, evaluate options, and implement effective solutions

DUTIES AND RESPONSIBILITIES:

Greet and assist guests / visitors in a professional and friendly manner. Handle inquiries, provide information, and direct individuals to appropriate personnel or resources.

Handling check-ins and check-outs, processing payments, and managing reservations

Answer phone calls, emails, and other inquiries promptly and courteously. Relay messages accurately and efficiently to the relevant stakeholders.

Manage the reception / front desk area and ensure that it is clean and organized at all times.

Coordinate meetings or events by arranging facilities and equipment as needed.

Address any issues or concerns raised by guests/visitors, or staff members professionally and promptly. Escalate complex problems to appropriate personnel when necessary.