Mail & Operations Support Specialist

Job Description

POSITION DESCRIPTION:

The Mail & Operations Support Specialist is responsible for the secure and timely transport of mail, documents, supplies, and branding materials between branch locations, corporate offices, external vendors and mail delivery channels including, but not limited to, USPS, UPS and FedEx.

The courier ensures efficient daily delivery operations, while maintaining a high standard of organization, communication and reliability and leveraging technology to manage ticketing and fulfillment requests. A company vehicle is provided for all work-related travel. The ideal candidate is dependable, detail-oriented and comfortable working independently in a fast-paced, service-oriented environment.

GENERAL DESCRIPTION OF DUTIES:

KEY RESPONSIBILITIES:

Safely and efficiently transport interoffice mail, documents, supplies and branding materials between branches, headquarters, external mail services, vendors and other designated locations; Collect and deliver daily postal mail to and from the post office.

Organize daily delivery routes to ensure timely service

Ensure secure handling and confidentiality of all materials in transit, including sensitive or confidential documents

Communicate effectively with internal departments to coordinate delivery schedules and respond to service requests, using Jira as a ticketing and fulfillment platform

Perform basic inventory checks; place requests, distribute and restock office supplies and consumables across all locations, tracking inventory as needed

Support marketing initiatives by transporting signage, promotional materials and other assets as needed

Operate the company-provided vehicle in a safe, lawful, and courteous manner

Maintain cleanliness and report maintenance needs of the assigned company vehicle

Maintain accurate records of delivery activity and vehicle mileage as required

Support other Facilities or Operations tasks as assigned

Adapt schedule to accommodate bank holidays, special projects and urgent delivery needs

WORKING CONDITIONS:

Daily work-related travel using a company-provided vehicle

Regular lifting, bending, walking, and carrying of items

Primarily independent, with routine check-ins and coordination with the Operations team

Indoor and outdoor work environments, including office buildings, vendor sites and mail facilities

Flexibility required to support alternate days due to holidays or special projects

WORK SCHEDULE: Part-time, approximately 20 hours per week (e.g., 20 hours/week), primarily Tuesday–Thursday, with flexibility to support alternate days/times as needed for holidays, special projects or events.

DIGITAL LITERACY:

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

Information, data, and content

Teaching learning and self-development

Communication, collaboration, and participation

Digital identity, safety, and security

Technical proficiency with all bank products

Awareness and interest in new technology

Creation, innovation, and research

QUALIFICATIONS:

Valid driver’s license and clean driving record (required)

High school diploma or equivalent

Ability to lift and carry items up to 40 pounds

Strong time management, reliability, and attention to detail

Excellent communication and interpersonal skills

Self-motivated and able to work independently with minimal supervision

Familiarity with local roads and routes preferred

Comfortable using technology platforms (e.g., Jira, mobile apps) for task tracking and communication

EDUCATION REQUIRED: A high school education or GED

LEADERSHIP PHILOSOPHY:

Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.

Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.

Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goals

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to, business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Ascend Bank participates in E-Verify.

EOE/AA/M/F/D/V

Part-time