Administrative Supervisor 4

Administrative Supervisor 4

The Superior Court Clerk's Office (SCCO) is seeking an individual with excellent supervisory, analytical, communication, and leadership skills to serve as an Administrative Supervisor 4. The selected candidate will work under the direction of the Clerk of the Superior Court or other designee to provide supervisory support to the Municipal Support Team that provides technical assistance and customer service to more than 550 municipal courts statewide. This position supports a team of IT staff in a fast-paced environment overseeing daily tasks and long-term projects to ensure an engaging and rewarding digital experience for our Municipal Court users and workforce.

The ideal candidate must be detail-oriented and possess excellent customer service and communication skills. Candidates should possess an understanding of enterprise networking components. Candidates should be able to demonstrate strong organization skills, flexibility in response to changing priorities, and the ability to analyze problems and find innovative solutions both independently and collaboratively. Experience supporting Municipal applications and systems in an enterprise environment and Microsoft Office applications including Office 365, Active Directory, Group Policy, SharePoint, XIDM, PEGA, Salesforce, Microsoft Teams, Zoom are preferred.

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Example Of Duties

The selected candidate(s) may be required to work a non-traditional work week, which may include Saturdays, Sundays and/or holidays.

Regular and predictable physical presence at the worksite is an essential function of this position.

Provide leadership by supervising, coaching, and mentoring team members to foster professional growth and strong collaboration.

Administer and oversee the Municipal Court Services team

Ensure access compliance by managing and monitoring the teams access and orchestrating the timely release of access as well as the removal of access as per the security policy updates

Direct and maintain the Municipal Court Services (MCS) JATS queues to support efficient identity and access management requests, as well as technical application troubleshooting requests

Direct and maintain the call recordings for the Municipal Court Services team members to evaluate and train members when interacting with the Municipal Courts and their users

Evaluate staffing and technology needs, offering strategic recommendations to management for improved efficiency and resource allocation

Build and maintain effective communication channels with representatives from various divisions

Delegate tasks to team members and oversee the implementation and progress of long-term projects, ensuring responsibilities are effectively managed and timelines and deliverables are met

Monitor and manage ticket tracking for all MCS team-assigned requests, maintaining accurate records and reporting

Partner with purchasing teams and vendors to research and obtain competitive quotes for Judiciary IT equipment, such as desktops, laptops, and printers

Collaborate with Court Executives to plan and execute Knowledgebase and CRM refresh cycles and deployment schedules for JATS (Salesforce)

Qualifications

Graduation from an accredited college or university with a Bachelor's Degree and five (5) years of professional experience, two (2) years of which shall have included experience in designing, implementing, maintaining, and supporting information technology systems and services in the mainframe, server, and network environments. May include analyzing and resolving complex technical problems; generating and testing applications code; performing database administration; administering data security; operating enterprise computer systems; contingency planning, implementing telecommunications facilities; and developing and/or conducting training on IT systems, concepts, applications, policies, or security.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year for year basis with one (1) year of such experience being equal to thirty (30) semester hour credits. An Associate's Degree and two (2) years of additional paraprofessional and/or professional experience may be substituted for a Bachelor's Degree. A Master's Degree may be substituted for one (1) year of general experience as indicated above. A Law Degree may be substituted for two (2) years of general experience as indicated above.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.

Supplemental Information

Driver's License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need. HOW TO APPLY: The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered. The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.

New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as:

State Health Benefits Program including options for medical, dental and prescription coverage

Public Employee's Retirement System pension program

Federal Student Loan Forgiveness for employees with 10 years or more of service

Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays

Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)

Comprehensive training offerings including LinkedIn Learning.

Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave

NJBest 529 College Savings Plan

Member Term Life Coverage including basic and optional plans