IT Engineer IV, OneSAF

Job Description

ECS is seeking a capstone individual that will analyze, maintain, and develop networks supporting a wide range of capabilities to ensure network assets and applications are installed, configured, and maintained in accordance with contemporary industry norms and Federal standards. This individual with be the subject matter expert leading a team that will:

Maintain and upgrade Microsoft Window database and web application servers in both testing and production environments.

Provide configuration and operational maintenance of computer networking equipment. Additional support includes, but is not limited to the following.

Establish and maintain secure configurations, adherence to established operational secure baselines, and system hardening.

Provide System Administration, including: backups, security management, user account management, internal access, systems and application support

Plan, implement, and provide maintenance support of all established and emerging network plus computing infrastructure plans

Perform vulnerability scans at established intervals

Identify, and remediate security vulnerabilities

Assist in all aspects of asset, license, and lifecycle management of the network environments.

The IT Engineer IV is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.

Supporting end users via requests (tickets and verbal)

Running new cables

Installing servers and UPS’s into racks

Configuring or repairing new laptops and desktops; maintaining workstations and network performance

Installing operating systems and applications

Backing up data

Swapping out hardware such as hard drives

Perform research, troubleshooting

Setting up new employee workstations

Preparing purchase requisitions and ordering new equipment and parts

Keeping track of inventory

Active Directory password resets, additions/updates

Configuring VOIP phones

Process documentation

Training colleagues

Other related duties and tasks as assigned.

Requirements

Bachelor's (or higher) degree in computer science, Information Systems, Engineering or other related scientific or technical discipline with 5+ years’ experience in computer hardware repair and helpdesk support

IT certification required: ITF+ and A+ desired but will accept 3+ years of experience in a similar role in lieu of certifications; Network+ desired (or) attained or working towards CompTIA Security+ certificate

Knowledge of Apple and Windows machines

Excellent written and verbal communication skills

Good interpersonal skills

Proficient in software installation

Attention to detail

Good problem-solving skills

Good customer service skills

Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to keep up-to-date technically and apply new knowledge to the job role

U.S. Citizenship

Eligible to be granted interim or have active US Government Secret security clearance

Full-time