Customer Success Specialist - Entry level

Job Description

Basic Software Systems is seeking qualified candidates to implement new software with new and existing clients. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Jr. Customer Success Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. This position will play an integral role of communicating internally with our team in relations to deadlines (customer success), as well as learning our software in depth enough to support when needed. This position also works concurrently with our administrative department, and will work as a liaison between the company and the customer.

REQUIREMENTS

Highly trainable for an industry-specific business

Customer service minded

Effective communicator

Professional phone etiquette a must

Ability to juggle multiple priorities at once

Must be able to work in a fast-paced environment

Experienced with current computer technology

MS Office experienced

Desire to grow and advance

Accounting knowledge valuable

PersonableRESPONSIBILITIES

Provide technical support and training to customers by researching and answering questions and troubleshooting problems.

Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.

Maintain knowledge of Basic Software Systems software applications and all third-party applications that interrelate.

Maintain knowledge of software applications used for documentation and communication within the company

Maintain knowledge of technical requirements for applications

Maintain accurate documentation of support cases

Communicate with trainers all impending deadlines associated with implementation projects

Maintain documentation for procedures and support cases

Communicate customer errors and concerns.

Implement software applications as applicable according to the needs of our customers

Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects

Train customers on how to use Basic Software business systems and interfaces.

Phone/virtual training

Ensure that training regimens are being followed on the dealer level while implementing

Understand Administrative and Customer Relations teams functions and protocols

Quality representation of the company

Act as backup to the Administrative Specialist for daily duties such as answering phones, emails, mail and shipment receiving/processing

Obtain and manage sensitive client information with confidentiality and accuracy

Expected hours: 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift:

8 hour shift

Day shift

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Full-time