Regional Service Manager 1 West

Work Flexibility: Onsite

Essential duties & responsibilities:

Manages Operations across the assigned region(north/south/east/west) Service Centers of the Country

Responsible for the Operational Metrics of the Zonal Service Centers

Responsible for the Work Place Organization, WPO across the Service Centers

Leads and Challenges TEAM on the Productivity of the Spares

Provide Services to UP COUNTRIES like Nepal, Bangladesh, SriLanka

Plans and Execute Strategies to reduce the Turn Around Time for Services

Works with the TEAM on reduction of the free warranty services

Work on analytics to reduce the service spares consumption by Franchise

Predict the Break down of the Equipment by understanding the statistical failure rate

Ensure compliance to the Preventive Plans

Prepare and positions Service Contracts by Strategic Customer Groups

Identify GROWTH Opportunities from the Installation data base

Harness JDE, ERP for the reporting and the Business Analytics

Responsible for the Spares consumption and the Inventory Management

Decides the Re Order Levels for the Spares

Builds Strategies to ensure the service Revenue is 13 ~ 15% of the OE Revenue

Meets Customer Expectations and is proactive to take feedback from the Customers on the Service performance

Academic qualifications / degree & relevant prior experience:

Degree holder in Engineering with specialization in Biomedical Engineering preferred.

At least 4 to 5 years in Medical Devices / Equipment industry with responsibility for service revenues

Proficient in MS Office suite of products such as Word, Excel, PowerPoint

Travel Percentage: None

R548797