UX Researcher

We are looking for a UX Researcher who is passionate about understanding user needs to drive product decisions and shape exceptional experiences. You'll work with designers, product managers, and engineers to uncover insights that inform our product strategy and ensure we're building solutions that truly resonate with our users.

Using both qualitative and quantitative methods, you'll plan and execute research studies, synthesize findings into actionable recommendations, and effectively communicate these insights across the organization. The ideal candidate combines strong research skills with exceptional communication abilities, thriving in a fast-paced environment while maintaining a relentless focus on user needs.

Qualifications

4+ years of experience planning and executing user research studies in leading product companies

Experience in performing moderated research and remote qualitative and quantitative design and usability research activitiesAbility to champion user experience research and integrate within the design planning, estimation, and prioritization process

Experience presenting complex research findings to technical and non-technical stakeholders

Excellent communication and storytelling skills

Fluency in Design Thinking and human-centered design, with strategic experience in persona development, journey, and experience mapping

Strong proficiency in research tools such as UserTesting, Dovetail, Maze, and analytics platform

Advanced skills in data analysis and visualization

Exceptional problem-solving, issue resolution, and time management skills

Inherent curiosity, optimism, an ability to make the complex simple and the hard easy

Native English Speaker

Bonus points

Degree in a human behavior related field, such as Cognitive Psychology, Social Psychology, Anthropology, Information Science, Sociology, or other social/behavioral sciences

Previous experience in B2B research

Previous experience working with SMBs and/or Enterprise users

Previous experience in fintech.

How is your day going to look? What will you be doing?

Conduct independent qualitative and quantitative research on multiple aspects of our products and experiences.

Collect and analyze user behavior and needs through data insights, surveys, CX insights reports, voice-of-customer, benchmark studies, and online experiments (A/B testing).

Synthesize findings into actionable recommendations, bringing your stakeholders along throughout the process and sharing results to maximize impact.

Work with Designers, Product Managers, Engineers, Data Analysts, and company stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment.

Guide designers and product managers to conduct unmoderated research sessions, providing frameworks, templates, and best practices that enable them to gather valuable user insights without direct oversight.

Build a UX Research knowledge base about our users and our product, while continuously expanding its scope. Provide key stakeholders across the organization with access to research methodologies, documentation, findings, and valuable insights.