Event Services Coordinator, Live Entertainment

Join the excitement at Bon Secours Wellness Arena. You'll assist with coordinating the numerous front-of-house event details, including staffing and customer services, required for a flawless and unforgettable event. Work with passionate best-in-business team and turn big ideas into amazing experiences for thousands of guests.

As the Event Staff Coordinator, you'll be responsible for:

Implement staffing plans for events, ensuring adequate coverage for all areas

Creating and updating monthly schedules for all staffing

Train and supervise event staff, instilling a commitment to excellent customer service and safety standards

Create event notes to communicate valuable event details for the team

Conduct a thorough review of staff timekeeping records to ensure accuracy and compliance.

Coordinate with other departments (production, operations, security etc.) to facilitate effective communication and seamless event execution

Assist in the development of event staff manuals and guides, ensuring staff are well-informed and prepared

Monitor staff performance and provide feedback and assistance as needed

Maintain accurate records of staff scheduling, hours worked, and other relevant data

Address any guest issues swiftly and professionally

Participate in post-event evaluations to assess staff performance and improve future operations

Ensure compliance with health and safety regulations during events, and instill a commitment to safety.

Responsible for Manager of Duty (MOD) on small size events

Desire to learn and develop new skills in an every changing/fast pace environment

Be proactive in identifying and resolving potential issues before they escalate during events Requirements

Bachelor's degree in event/sport management, communications, marketing, business, or a related field or equivalent additional education and experience combination

One (1) year related industry (live sports & entertainment) experience, preferably in a arena, stadium, or similar high-volume customer service setting

Exceptional organizational with the ability to manage multiple tasks simultaneously

Excellent communication and interpersonal skills; ability to work collaboratively with diverse teams

Proficiency in using scheduling and event management software and Microsoft Office Suite

Strong problem-solving skills and a commitment to customer satisfaction

Ability work an event-driven schedule including late nights and weekends.

Passion for live entertainment Greenville Arena District actively fosters a diverse and inclusive working environment and is an equal opportunity employer. Qualified men and women from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

No phone please.

Benefits

Competitive compensation, paid time off, and benefits.

Health Care Plan (Medical, Dental & Vision)

Retirement Plan with matching contributions

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability