Customer Service Coordinator

We are looking for a dedicated and customer-focused Customer Service Coordinator to join our team.

The successful candidate will be responsible for overseeing customer service operations, coordinating communication between departments, and ensuring a high level of customer satisfaction.

This role is essential in facilitating effective communication between customers and the company to resolve issues and enhance overall customer experience.

Key Responsibilities: • Coordinate with different departments to ensure customer needs are met promptly and efficiently.

• Oversee customer service policies and procedures, ensuring compliance and effectiveness.

• Develop and maintain documentation related to customer service processes and standards.

• Report on customer service performance and provide recommendations for improvements.

• Assist in the resolution of escalated issues and follow up to ensure satisfactory outcomes.

• Participate in team meetings and contribute to the development of strategies to improve customer satisfaction.

Qualifications: • Proven experience in customer service or coordination roles, ideally within Logistics.

• Strong understanding of customer service principles and practices.

• Excellent communication skills, both verbal and written.

• Proficient in customer service software and tools, as well as Microsoft Office Suite (Word, Excel, PowerPoint). • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• A positive attitude with a passion for helping others and enhancing customer experiences.

Salary and benefits to be discussed during the interview.

Please send your resume/CV