Facilities Officer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities officer role in HSBC account IFC building

What this job involves

Security management

To manage onsite security guard service, including security guard performance within work scope, training tracking, records review, emergency Response, regular inspection.

Cleaning management

Cooperate with vendor to deliver high quality cleaning service

100% Following client cleaning SOP

Training plan, execution, and records restore

Site regular inspection and define improvement plan

GMP related compliance adherence

Vendor KPI management and improvement

Office equipment & environment management

Assist client to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely

Assist client to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service

Customer Service / Client Relationships

To arrange office soft service.

To handle confidential document destruction and document archiving.

Keep good communication with clients.

Coordinate and support Global Souring in related purchasing & services.

Ensured Key Operations Procedures are followed to ensure service standards are maintained.

Assist for the safe keeping confidential document such as bank license and related documents.

Vendor Management

Assist in the management of contractors on site ensuring they perform to the required standards

Understand the Service Level Agreement of Janitorial Services, and review it in need

Daily inspection per request

Direct the vender to compliance the procedures, SOW and SLA

Have a meeting with vender leader/manager monthly

Review the vender performance quarterly

Periodical report to clients

Payment/ billing management

Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.

To prepare monthly billing for client review and approval.

To review vendors’ billing and get line manager approval.

Issue vendors’ PO, GR, Invoice statement to financial team

Keep good communication with landlord and have the monthly meeting with landlord

To assist client / FM to do report work, including monthly report and KPI review etc.

Assist client to do restacking or relocation of staff

Any other duties assigned by the client

Interested? An ideal candidate would need to have the following qualifications

Ideal Experience

Diploma / Degree in Facilities Management / Property Management or relevant disciplines are preferred

A minimum of 3 years’ proven experience in facilities / property management

Excellent communication and interpersonal skills with an ability to build rapport with team members and stakeholders

Well - organised, multi-tasking and able to meet tight deadlines

Good command of spoken and written English and Chinese.

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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