Operations Manager
Description:
Job post summary
Date posted: September 4, 2025
Pay: $18.00 per hour
Job description:
We are seeking an Operations Manager to support daily operations while actively contributing to recruitment, candidate sourcing, interviewing, onboarding, and staff management. The ideal candidate will excel in leadership, organization, and customer service, ensuring safe and efficient operations. This role requires a proactive individual who can balance operational responsibilities with fostering a positive work environment.
Key Responsibilities
Operations Management:
Assist with the daily operations of the Passenger Assistance (PAX) and Wheelchair Services team.
Ensure adherence to safety regulations, service standards, and company policies.
Coordinate staffing schedules, monitor workloads, and address operational needs to ensure smooth service delivery.
Recruitment & Onboarding:
Assist in sourcing, screening, and interviewing candidates for PAX/Wheelchair Agent positions.
Facilitate the onboarding process, including training, orientation, and the introduction of company policies.
Collaborate with HR and management to maintain an active pipeline of qualified candidates.
Staff Management:
Provide leadership, mentorship, and performance feedback to staff members.
Address and resolve employee concerns, ensuring a supportive and inclusive work environment.
Monitor staff performance, ensuring service excellence and compliance with operational protocols.
Customer Service:
Act as a point of escalation for customer complaints and service issues, resolving them promptly and effectively.
Promote a customer-focused approach, ensuring staff provide compassionate and professional service to all passengers.
Administrative Duties:
Maintain accurate records of staff attendance, training, and performance evaluations.
Prepare operational reports and contribute to strategy discussions with senior management.
Collaborate with other supervisors to implement improvements to service delivery and efficiency.
Schedule & Availability:
Nights during the week (4:00 PM – 12:30 AM).
Sunday mornings (4:00 AM – 12:30 PM).
Full-time, 40 hours per week with overtime opportunities.
Qualifications and Skills
Education:
High school diploma or equivalent; additional certifications or training in customer service, management, or transportation is a plus.
Experience:
Minimum of 4 years of experience in customer service, transportation, or a supervisory role.
Extensive leadership/management experience in an airport, hospitality, or operations environment preferred.
Airport experience/experience with passenger services is preferred.
Skills:
Strong leadership and team-building skills.
Excellent organizational and multitasking abilities.
Exceptional verbal and written communication skills.
Proficiency in Microsoft Office and other operational tools.
Attributes:
Proactive and solutions-oriented mindset.
Ability to work effectively under pressure in a fast-paced environment.
Commitment to maintaining high safety and service standards.
Work Conditions
Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
Requires standing, walking, and moving for extended periods.
Willingness to assist passengers with mobility challenges and to work in diverse weather conditions.
Benefits:
Health insurance
Opportunities for advancement
Paid time off
Paid training
Vision insurance
Work Location: In person – Raleigh-Durham International Airport (Morrisville, NC).
Job Type: Full-time
Join our team and make a difference in the lives of passengers by ensuring a seamless and compassionate travel experience!
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift availability:
Day Shift (Required)
Ability to Commute:
Morrisville, NC 27560 (Required)
Ability to Relocate:
Morrisville, NC 27560: Relocate before starting work (Required)
Work Location: In person