Resident Services Supervisor

Job Description

Are you a natural leader who thrives on coaching teams to deliver their best work? Do you excel at turning challenges into opportunities and keeping people focused under pressure? Are you ready to take on a role where your decisions directly shape culture, performance, and resident satisfaction?

If so, Capital Property Solutions (CPS) is looking for a Resident Services Supervisor to lead, inspire, and elevate our Resident Services team. This is a chance to step into a leadership role where you’ll have both immediate impact and long-term influence as we scale our operations over the next 3–5 years.

What We Offer

We believe great work happens when people feel valued and supported. At CPS, we invest in our team’s professional, personal, and social growth, and we back it up with competitive pay, excellent benefits, and a culture that feels like family. We offer a salary of $50,000–$65,000 (dependent on experience) and 100% paid medical insurance, plus a comprehensive benefits package that includes:

Dental and life insurance options

HSA option

401(k)

11 paid holidays

Paid vacation, sick, and wellness time

Company-provided computer and cell phone

Career advancement and internal promotions

Employee recognition and incentive programsWhat You’ll Do

Lead and mentor the Resident Services team, modeling professionalism, empathy, and accountability

Train, coach, and develop coordinators to exceed performance goals and deliver outstanding service

Oversee daily operations, ensuring compliance with policies, standards, and quality expectations

Handle escalated resident concerns with professionalism and care

Collaborate with leadership and other departments to align service delivery with company goals

Monitor performance, use feedback systems to drive improvement, and proactively resolve issues

Set the tone for culture and values, building a team environment where people feel supported, heard, and motivatedWhat You Bring

Proven leadership experience with a track record of coaching and motivating teams

Excellent communication skills and the ability to work well across departments

Strong organizational and detail-orientation, balanced with the ability to see the big picture

Calm, adaptable, and solutions-focused in fast-paced environments

Tech-savvy, with experience in Microsoft Word, Excel, Outlook, and call center or customer service software

A hands-on leadership style with the drive to take ownership and deliver results

Powered by JazzHR

PE5R8zJ3LY

Full-time