Spare Parts and Logistics Manager

Our client is a well-established industrial equipment manufacturer with a strong North American presence. They are known for their advanced machinery and robust after-sales services, serving a wide range of technical and manufacturing industries. The company is headquartered in Europe, with a regional office in North America that handles a significant portion of their parts and logistics operations

The role

We are seeking a hands-on, results-driven Spare Parts & Logistics Manager with a strong background in industrial or manufacturing environments. This is a player-coach leadership role overseeing spare parts operations, purchasing, inventory, logistics, and customer service activities. The ideal candidate will combine strategic oversight with daily operational involvement, strong analytical skills, and the ability to thrive in a fast-paced, high-urgency environment.

Key Responsibilities

Customer Service

Address customer concerns and complaints promptly.

Maintain regular contact with key accounts to strengthen relationships and drive long-term revenue.

Input and process customer orders as needed

Inventory Management

Replenish inventory at the North American operations.

Review stocking levels to ensure correct quantities are available.

Oversee used and obsolete inventory.

Purchasing

Manage procurement of all spare parts and related machine ancillaries.

Place orders for office and showroom needs.

Negotiate with suppliers to secure optimal costs.

Issue service purchase orders for work by third-party suppliers.

Sales

Prepare quotes for spare parts packages tied to new machine sales.

Quote product line machine upgrades and individual spare parts.

Contribute to the development of the annual sales budget for spare parts.

Projects â Installation Support

Order installation-related components (e.g., dust collectors, conveyors, clamps, tooling).

Source critical items to complete installations (e.g., fencing, relays)

Accounting

Close all spare parts invoices daily and at month-end.

Maintain electronic filing of picking slips and invoice copies.

Part Number Management

Ensure accurate part setup in ERP system (Microsoft Dynamics AX).

Establish pricing and stocking levels for all parts.

Annual Price Development

Create annual pricing strategies based on cost trends from both factory and local sources

Reporting

Produce monthly reports on:

Gross profit margin

Days to receive

Open orders â Factory

Rolling sales by business unit

Dropships

Warranty

Warranty

Compile warranty data and prepare reports for factory partners.

Ensure proper warranty cost recovery each month.

Logistics

Collaborate with shipping/receiving to improve internal communication and productivity.

Work with carriers (FEDEX, UPS, DHL, etc.) to reduce costs.

Manage all inland freight for machines from Europe.

Leadership & Team Development

Lead and develop a diverse operations team, fostering cross-functional collaboration.

Create a positive, growth-oriented culture.

Monitor employee activity metrics (quotes, orders, calls, emails) via call ticket software.

Conduct annual performance evaluations based on KPIs and professional conduct.

Maintain strong relationships with European factory parts managers and teams.

Other Duties

Review, analyze, and recommend changes to stock levels.

Perform other departmental tasks and assignments as needed.

Skills & Competencies

Strong leadership in an industrial or manufacturing setting; able to lead by example.

Advanced Microsoft Excel skills (VLOOKUP, pivot tables, formulas) for pricing and margin analysis.

Solid knowledge of ERP systems (Microsoft Dynamics AX preferred; transition to a new platform planned).

Strong analytical capability for managing thousands of SKUs.

Customer-focused mindset with urgency in meeting parts and service needs.

Ability to balance strategic thinking with daily operational execution.

Qualifications

Minimum 5 years of relevant experience in an industrial, manufacturing, or technical environment.

Business degree preferred but not required.

Proven ability to manage complex operations and multi-functional teams.

Work Environment & Logistics

Full-time, on-site role (5 days/week) in a North American operations hub.

Minimal travel initially (approx. 5â 10%, up to 20% over time), which may include occasional trips to Europe for service meetings and domestic customer visits.