VIP Account Manager

Growe welcomes those who are excited to:

Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;

Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;

Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;

Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;

Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;

Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;

Ensure all interactions with VIP customers comply with gaming regulations and company policies;

Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

We need your professional experience:

Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

Understanding of iGaming Industry KPI metrics and terminology;

Analytical mindset with the ability to interpret data and trends;

Mandatory native English speaker;

Proficiency in using customer relationship management (CRM) software, communication software and other related tools;

Regulatory compliance knowledge would be a plus as we work with sensitive information;

Ability to work flexible hours to accommodate VIP customers.

We appreciate if you have those personal features:

Excellent negotiation skills;

Excellent communication and interpersonal skills;

Customer-centric mindset.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.