Insurance Customer Service Representative

Job Description

An Insurance Customer Service Representative job on ZipRecruiter involves handling customer inquiries and providing information about policies and coverages, requiring strong communication, problem-solving, and computer skills to maintain positive customer relationships and ensure customer satisfaction. Key responsibilities include answering calls and emails and processing policy changes.

Key Responsibilities

Customer Support:

Answer phone calls, emails, and other communication channels to address customer questions and concerns.

Policy Management:

Assist with inquiries about existing policies, processing changes, or providing information on coverage.

Administrative Tasks:

Update customer information in systems, process claims, and maintain accurate records.

Required Skills & Qualifications

Customer Focus:

A customer-focused attitude is crucial for providing a positive experience and ensuring customer satisfaction.

Florida Insurance license either a 220, 440, 2044

Problem-Solving:

The ability to analyze problems, think critically, and find effective solutions.

Time Management:

Strong time management and prioritization skills to handle multiple tasks efficiently.

Patience and Empathy:

Patience and empathy are important for building rapport and effectively handling customer issues.Company Description

For over 16 years, Florida Heritage Insurance has been dedicated to serving families and businesses across Florida. In fact, we were founded on the principles of taking a consultative approach, which means we work to get to know you, all while letting you get to know us—building trusted relationships you can rely on. This is what allows us to help you find coverage based on your needs and goals. That’s how insurance is meant to be, not a one-size-fits-all approach.

Full-time