KYC Outreach Analyst - Wholesale Banking

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better.

This is an opportunity to join the highly motivated KYC team responsible for supporting the Wholesale Banking division. As a KYC Outreach Analyst, you will be responsible for performing Customer Due Diligence and Transaction Monitoring for ING Australia’s Wholesale Banking high value multinational and local clients, sometimes with complex legal structures, as we need to comply with both local and global KYC policies and regulations tied to AML/CTF FATCA, CRS and ESR.

You will be considered a Subject Matter Expert and act as first point of contact for various stakeholders including Compliance, Front Office and KYC Hubs. In addition, the KYC Outreach Analyst will be involved in Key Control Testing processes and managing dashboards & reporting for the KYC team.

Our Wholesale Bank has been going through a period of sustained growth and it would be an excellent time for a KYC specialist with an interest in the institutional banking world to join.

Ready to make an impact?

What you’ll do

Performing initial and periodic CDD activities (desktop research, Grid creation with the Parent Account Managers/Relationship managers, client outreach and profile completion) for WB Clients

Perform 4-eye checks as signatory for KYC packs created by the local KYC analyst, ensuring quality is up to standard and meets all requirements as per KYC Policy and local country requirements

Liaise with Front Office, Compliance, and the clients to obtain sufficient KYC requirements in a timely manner

Perform Transaction Monitoring activities (identify unusual transactions & escalate to MLRO if required, 4-eye check of TM analysis)

Maintain KYC dashboards, WorkPlace Instructions and reporting

Assist with Key Control Testing (KCT) and Contribute to Issue and Event identification and

implementation of solutions

What we’re looking for

Minimum 3 years’ experience within KYC/AML in Wholesale Banking / Institutional Banking

Knowledge of Wholesale / Institutional Banking Products and Services

Intermediate Microsoft Office skills

Analytical skills & curiosity to learn with a high attention to detail

Proactive problem solving & decision making mindset

Strong communication skills – written & verbal

Positive attitude and self-motivated

Strong stakeholder management skills

ACAMS certification would be beneficial but not required

What’s in it for you?

Discounted ING Health Insurance

An additional Rest Day to support your wellbeing

An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?

Contact Mark Montgomery on

Applications close Friday 19th September 2025

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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