Help Desk Analyst I

Job Description

We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.

Responsibilities:

• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.

• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.

• Set up and maintain peripheral devices such as printers, monitors, and projectors.

• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.

• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.

• Provide end-user training and guidance on technology best practices and security protocols.

• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.

• Support and maintain displays and projectors in meeting rooms to ensure functionality.

• Troubleshoot basic networking issues using appropriate tools and methods.• Experience with Windows 10 desktop environments and troubleshooting.

• Proficiency in Office 365, Adobe Acrobat, and other common enterprise applications.

• Familiarity with basic networking concepts and diagnostic tools.

• Strong communication skills and a customer-centric approach.

• Ability to manage multiple priorities effectively in a dynamic work environment.

• Knowledge of service desk ticketing systems.

• Experience with Active Directory for account and access management.

• At least 1 year of relevant IT support experience.