Elite Technician and Quality Checks Officer- Valuation

JOB DETAILS: Job Title: Elite Technician Department: Tracking and Valuation Location: Mbarara (with frequent travel to all the districts in Western Uganda) Reports to: Ass.

Head of Head of Tracking & Valuation- UG Job Purpose Responsible for vehicle valuation and vehicle tracker fitment.

Main Responsibilities of the Job • Inspect motor vehicles and determine their estimated market values.

• Diagnose and advise on problems relating to mechanical, electrical and body repairs.

• Determine vehicle road worthiness and road-test vehicles accordingly.

• Update daily register on all vehicles valued.

• Regularly advise on changes within the automobile industries.

• Assist in dispute resolution on valuations.

• Ensure that installation and concealment of tracking devices is professionally done and is approved by the supervisor.

• Ensure that client’s details are correctly captured in the installation form/ job cards.

• Commence installation only after internal requisition and installation order is properly recorded and approved.

• Ensure completeness of client’s information in the database in the control room.

• Test the tracking unit after installation to confirm functionality.

• Ensure the installation areas are properly secured during and after installation.

• Before a client’s vehicle is handed over, ensure that he/she signs the post installation form to confirm that all is well.

• Ensure that all the client’s information is confidential at all times.

• Any other duty assigned by the immediate Supervisor.

Academic and Professional Requirements • Minimum of a Diploma in Automotive Engineering or its equivalent.

• 2-3 years working experience.

• Valid driver’s license and motorcycle riding license (both are a necessity). Skills and Competencies • Excellent communication skills.

• Have the ability to build relationships with all stakeholders-customers, external valuers and internal customers (staff). • Good riding and driving skills.

• Have good interpersonal skills.

• High level of confidentiality.

Job Title: Quality Checks Officer- Valuation Department: Tracking & Valuation Location: Kampala, Uganda Reports to: Head of Tracking & Valuation- UG Job Purpose To ensure proper motor vehicle valuation and assessment; review and approval of reports; training, mentoring and coaching of junior officers.

Ensure to adhere to policies and procedures of the department and organization as a whole and keeping up with the new technological trends in the market.

Main Responsibilities of the Job Review and Approval of Valuation Reports • Verifying valuation reports for completeness and accuracy before approving.

• Verifying the valued price accordingly to ensure no overstating or understating.

• Maintaining of all records being handled at the approval center for future reference.

• Ensuring timely review and approval of reports.

• Maintaining the updated price lists for reference in approval.

• Re-evaluating disputed initial valuation reports in case of appeal from customers.

• Adhering to quality assurance procedures and work instructions while approving of reports.

Training, coaching and mentoring of junior valuation officers • Being a reference point for junior valuation officers, guiding the team upon consultation.

• Guiding, mentoring and coaching the field officers upon identification of weak areas.

• Ensuring that valuation officers comply with established policies and procedures while submitting reports.

• Carrying out induction of new staff.

Procedures, policies and work instructions • Thorough understanding and adhering to department policies, procedures and work instructions.

• Participating in giving input to improvements in the department that can enhance efficiency.

• Ensuring junior officers follow documented processes.

Continuous career development and research • Carrying our research on new technologies in the automotive market and applying the same in daily duties.

• Participating in identified training by the company and ensuring full implementation of gained skills.

• Performing any other duties as may be assigned from time to time.

Academic and Professional Requirements • Hold a minimum of a Diploma in Automotive Engineering or its equivalent from a recognized Institution.

• Being a member of the Institute of professional Engineers is an added advantage.

• Have at least 3 years’ practical experience in a busy valuation and insurance company.

• Holder of a clean driving license with at least 2 years’ driving experience.

Competencies and Skills • Good team player with leadership skills.

• Ready to work under minimum supervision.

• Have good report writing/computer skills.

• In-depth knowledge of the vehicle systems and components.

• Self-starter and proactive.

• Excellent communication skills, interpersonal/customer handling skills.

• High flexibility & excellent time management