Quality Coordinator

Welcome to a workplace where everyone passionately believes in one purpose!

Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.

At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.

Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

1. To ensure that the Food Safety Management system of procedures which conforms to Goddard’s Catering Group, international, local and airline standards is implemented and maintained.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

a. Daily checks on processes and documentation are routinely done and non-conformances documented for follow-up.

b. Non-conformances are brought to the attention of the Executive Chef/Operations Manager/Head Chef/Production Supervisor/Stores Manager for immediate attention.

c. Ensure safe custody of all quality records.

d. Quality system documentation received from Goddard Catering Group is controlled and issued only to relevant personnel, as required.

e. Adherence to policies and procedures outlined in quality/other quality-related manuals are verified and when non-conformance is found, corrective action is taken, as required.

f. Initiate investigations in accordance with the Quality Manager in response to airline customer complaints and submitted to relevant personnel, within stated deadlines.

g. Companywide quality improvement efforts are promoted.

h. Assist the Quality Manager with Food Safety training.

i. Conduct frequent inspections of all food storage facilities and sanitation areas.

j. Unsanitary conditions are immediately brought to the attention of the Operations Manager or his designate.

2. To assist in coordinating all quality auditing activities, including unannounced/announced audits, conducted by Quality Assurance agencies representing airline customers and Regulatory Authorities.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

a. Audits are conducted according to the internal audit schedule.

b. Assist the QM with Supplier Audits

c. Facilitate audits from external Agencies.

d. Follow-up action is done for non-conformances highlighted during audits (i.e. on-site, electronic or other self-audits) are handled within the time frame indicated in the Corrective Action Plan Report submitted to the Quality Assurance agency, representing the airline.

e. Ensure Quality records are always in a state of readiness for unannounced audits.

3. To keep abreast of current trends in the quality field and make recommendations for improvements.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

a. Amendments/updates to international/other standards are communicated to relevant personnel on an ongoing basis.

b. Current Food Safety/Quality-related information is disseminated to relevant personnel and when applicable recommendations are made for Quality Improvement.

c. Participate in Food Safety seminars/conferences/research that will enhance our Food Safety system.

4. To schedule and coordinate quality-related services from external service providers, liaise with providers and conduct appropriate internal food safety training for all staff.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

a. Samples of meals, water, ice and swabs of food contact surfaces are dispatched for testing, in accordance with the existing microbiological schedule and liaison with Technological Solutions/other testing laboratory occurs, as required.

b. Temperature gauges and scales are calibrated/verified as scheduled, and liaison with the Jamaica Bureau of Standards/other agency occurs, as required.

c. All staff receive initial and recurrent food safety and allergen awareness training.

5. To adhere to all quality and safety standards and procedures.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

a. All safety precautions are adhered to as specified by the relevant safety boards

both local and international.

b. All standards of personal hygiene for uniforms, hair coverings, jewelry, hand washing,

etc. established by the Company, are adhered to.

6. To perform any other related duties as directed by the Quality Manager.

SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:

a. All assignments are carried out to agreed standards.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!

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