Deputy Manager

Job Role: Deputy Manager

Reporting to: Registered Manager

Overview:

This position is for a Deputy Manager working across a group of CQC-registered residential care services that support adults with learning disabilities. The service operates across five closely located homes with a total of 32 beds.

Job Purpose:

As Deputy Manager, you will support and maintain the high standard of care provided across all homes. In the absence of the Registered Manager, you will be responsible for the day-to-day running of the services and ensure that all company policies, procedures, and legal/regulatory requirements are met within set timescales.

Skills, Knowledge & Qualifications Required:

Previous experience at Care Coordinator level or above

QCF Level 4/5 (or equivalent) in Health and Social Care

Ability to communicate effectively at all levels

Team player with a genuine interest in working with people with learning disabilities

Key Responsibilities:

Care:

Ensure all staff contribute to the efficient running of the homes and create a supportive environment for service users

Interact with service users to ensure their health and care needs are met, resolving concerns where appropriate

Report any illness or health concerns and arrange GP or other professional input as needed

Ensure meals meet the required quality, quantity, and dietary standards

Deliver personal care and support where necessary

Administer prescribed medications and maintain accurate records in accordance with company policy

Conduct three-monthly audits of care plans and ensure best practices are followed

Maintain the highest level of integrity when dealing with service users' personal and financial matters

Communication:

Maintain effective communication with the Registered Manager

In their absence, liaise with staff, service users, families, and external professionals

Notify management of any incidents, accidents, or concerns regarding service users

Supervise visits and maintain positive relationships with GPs and healthcare professionals

Ensure accurate and thorough handovers

Arrange and participate in staff and service user meetings

Budgetary / Financial Control:

Manage and monitor agreed budgets in collaboration with the Registered Manager

Human Resources (HR):

Adhere to and help implement all HR policies and procedures

Support recruitment in the absence of the manager, including placing job adverts and conducting interviews

Maintain accurate records of staff working hours and manage sickness absence in line with policy

Ensure all staff are aware of the company's whistleblowing procedure

Support or lead on staff disciplinary, grievance, and performance processes if required

Assist with staff supervisions, appraisals, and ongoing performance assessments

Help coordinate rotas and ensure appropriate staffing levels

Marketing:

Promote a positive professional image of the homes within the local community

Ensure the homes are always clean, well-presented, and odour-free

Training & Development:

Supervise and mentor junior staff and new team members

Ensure all staff are appropriately trained and competent in their roles

Attend mandatory and relevant training courses as required

Maintain and update own professional knowledge and skills

Health & Safety:

Report any infectious illnesses or accidents involving service users, staff, or visitors

Ensure implementation of health and safety, infection control, and emergency procedures

In the absence of the manager, ensure compliance with CQC standards, Health & Safety at Work Act (1974), and Fire Safety regulations

Report any damaged equipment or hazards promptly

Promote and maintain safe working practices across all homes

General Duties:

Actively contri