Follow-Up Specialist_HH

Job Description

3455 Mill Run Drive. Hilliard, Ohio 43026 Suite 300

Follow-Up Specialist Job Description

*This is NOT a remote position*

*This role is IN OFFICE, Monday - Friday*

Title: Follow-Up Specialist (Sales) (FUS)

Location: Hilliard, Ohio

Salary Range: $50,000 - $70,000 (based on performance)

Reports to: Sales Manager

Overview:

We are seeking a detail-oriented and motivated Sales Follow-Up Specialist to join our sales team. The ideal candidate will be responsible for ensuring consistent and effective communication with potential clients post-initial contact, helping to nurture leads and convert them into customers. This role is essential for maintaining customer relationships, improving customer satisfaction, and supporting the overall sales process.

Essential Duties & Responsibilities:

Follow-up & respond to all sales leads generated in our system to increase sales

Use the CRM daily to manage & update pipeline of prospects and potential sales leads in a timely manner

Build rapport with potential clients and help overcome objections to generate more sales

Act as lead contact for all sellers and communicate efficiently and effectively with all parties involved

Schedule and conduct appointments & negotiate a win/win solution for both parties

Ability to quickly learn the real estate industry and the real estate specific systems / technologies

Keep up with local knowledge to answer questions clients may have and maintain our current marketplace position

Communicate efficiently and effectively with all parties involved

Willing to learn the industry and help us maintain and grow our marketplace position

Attend business meetings and trainings as required

Perform other administrative tasks and special projects as assigned

Qualifications:

Strong organizational skills with the ability to manage multiple follow-ups simultaneously.

Excellent communication skills, both written and verbal.

High School diploma and/or Associate's degree

Previous call center experience in a sales environment is preferred

A successful and proven sales history is preferred

Self-motivation and drive required

Proactive and persistent in maintaining contact with potential clients.

Ability to work independently and as part of a team.

Strong working knowledge of Google Docs and MS Office including Word, Excel, and Outlook

Detail-oriented with strong problem-solving abilities.

Ability to adapt to changing priorities and meet deadlines.

Customer-focused with a strong desire to provide excellent service.

What We Offer:

Competitive base salary

Commission Structure based on percentage of sales.

A dynamic and supportive work environment.

Opportunities for professional development and career advancement.

Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

A chance to contribute to the growth and success of the sales team.

We look forward to reviewing your application and exploring how you can contribute to our team’s success!

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. This job description in no way states that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job related duties as requested by their supervisor or manager in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Full-time