Branch Manager

Job Description

Position Title: Branch Manager

Reports To: Regional Branch Director

Grade Level: 11

Full Salary Range: $67,712.66 - $101,569.00

Hiring Salary Range: $67,712.66 - $84,640.83

Primary Responsibilities:

Lead branch staff activity. Responsible for supporting and fostering growth of staff, branch partnership development, deposit growth, and lending. Responsible for reaching personal and branch goals, providing efficient branch operations, and branch profitability. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to CAFCU’s creed, vision, mission and goals.

Duties and Responsibilities:

1. Personnel Administration

A. Coordinate the activities of staff by assigning work, training, scheduling, solving problems, answering questions and assisting with complex transactions. Lead by example in understanding how CAFCU’s products and services work.

B. Evaluate the work of employees within the branch and is responsible for recommending promotions, reassignments and hiring of new employees.

C. Oversee the branch sales culture and lead a team of growth minded teammates to grow loan and deposit dollars annually.

D. Conduct weekly staff meetings/training to review concerns, exchange ideas, or communicate changes in policy or procedures.

E. Conduct frequent on the spot coaching and scheduled individual goal review.

F. Responsible for achieving corporate and branch goals and objectives while maintaining branch standards.

2. Partnership Development

A. While acting as the face of CAFCU in the community, support and develop relationships that grow loan and deposit dollars while exhibiting excellent service standards.

B. Seek out engaging community, volunteer and business opportunities with the Partnership Development team.

C. Develop and give engaging presentations and educational workshops to community partnership audiences.

D. Assist Partnership Development Officer and Marketing in seeking enriching relationships with the branch community and their engaged partner companies.

E. Engage in community events with area business partners within branch budget.

F. Be a sales minded brand ambassador in a community activities to attract new loan and deposit relationships.

3. Branch Operations

A. Engage with members in a positive and educational manner to resolve conflict, explain internal guidelines and reach a fair decision regarding experience outcomes for members.

B. Maintain a high level of product knowledge and procedural expertise to assist staff with technical problems.

C. Manage branch cash within assigned currency limits. Order and verify cash received under dual control and maintain inventory of negotiable instruments.

D. Ensure all branch staff, vault and ATM are in balance each day. Assist in resolving discrepancies and verify that all monies are secured in line with established procedures.

E. Ensure the branch security system is in good working order and update the staff concerning security procedures and policies, including maintaining proper levels of working cash and cash reserve.

F. Ensure that all accounts are opened in accordance with established policies and procedures, proper records are maintained, and accounts are entered on the credit union’s computer system properly.

G. Ensure completion of daily, weekly and monthly reports.

H. Perform audits of loan paperwork, new accounts, cash and other negotiable items.

4. Branch Lending

A. Oversee activity in the branch to ensure the processing of member loan requests are within appropriate timeframe as stated within the branch standards.

B. Evaluate and approve member loan requests in accordance with CAFCU's policies/procedures.

C. Establish repayment schedules, interest rates, etc.; ensure that all loans are processed in compliance with appropriate laws, regulations and credit union policies, to include perfecting liens/security interests when applicable.

D. Prepare and complete loan documentation upon approval.

E. Disburse loan proceeds as authorized and directed by appropriate loan level officers.

F. Notify members whose loan requests have been denied and provide required documents to applicants within established time guidelines. May assist applicants in exploring other means of meeting financial obligations.

G. Responsible for the audit of all loan paperwork and maintenance of weekly and monthly statistics of loan approvals and rejections.

5. Overall Branch Administration

A. Receive and respond to member inquiries in a timely manner, adhering to guidelines as stated in branch standards.

B. Assist Vice Presidents of Branch Operations with projects or training programs necessary to educate staff in new or updated procedures and/or policies.

C. Assist Senior Management in determining and projecting annual goals and objectives.

D. Assist in expediting CAFCU’s Disaster Recovery plan as needed.

6. Other Responsibilities

A. Leader of a service minded sales culture that grows the organization organically.

B. All other duties as assigned.

Qualifications:

Degree in Business Administration or related field and three to five years of experience in financial institutions; or 7 to 10 years’ experience in credit union management or closely related field with equal responsibility. Excellent written and verbal communication skills. Fluency in Spanish (spoken and written) is required. Previous lending and sales experience preferred.

Additional Requirements: Travel is required -approximately 25% of the time, some evenings and weekends required. Reliable transportation and valid driver’s license required.

Benefits:

Health, Vision, Dental Insurance

Long-term Disability Insurance

Critical Illness

Life Insurance

401(k) match

Profit sharing

PTO

Flexible Spending Account

Tuition Reimbursement

Pet Insurance

Commuter Benefit

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

7:15am - 5:45pm Mon, Tues, Thurs, Fri

Closed - Wed

Full-time