RTCC (Real-Time Crime Center) Operator

Job Summary

This is critical shift-based work within the Real-Time Crime Center (RTCC), focused on supporting field operations and enhancing public safety through technology-driven situational awareness. The role involves operating radios, telephones, and various intelligence platforms to monitor, assess, and disseminate real-time information during active incidents.

Nature of Work

Personnel receive and analyze emergency and non-emergency information, provide actionable intelligence to responding units, and coordinate with public safety personnel by communicating incident type, location, and other relevant data. Work is fast-paced, dynamic, and requires strong decision-making under pressure. Performance is reviewed through live monitoring, data accuracy, and the effectiveness of support provided during incidents.

Minimum Qualifications & Experience

Education & Experience:

Standard high school diploma or its equivalent.

Prior experience in the field of emergency services, including dispatching and call-taking is preferred.

Successful completion of the Georgia Basic Communications Officer Training Course within 6 months of employment.

Secondary language preferred.

Any equivalent combination of education and experience is acceptable.

Necessary Special Requirement:

The following requirements are necessary for State certification (Rules of Georgia Peace Officer Standards and Training Council, Chapter 464-14):

Must be at least 18 years of age.

Must be a citizen of the United States.

Must have a high school diploma or recognized equivalent.

Must not have been convicted of a crime, which could have resulted in imprisonment.

Must not have a pattern of law violations.

Must be willing to be fingerprinted.

Must be willing to have a record search.

Must be of good moral character.

Must pass an exam for physical, emotional, and mental fitness.

Must complete a basic training course of 40 hours within the first six (6) months of employment.

Essential Job Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Emergency Call Handling and Dispatching

Monitors telephone systems and receives emergency and non-emergency calls, including 911 and administrative lines

Dispatches appropriate public safety units based on call type and jurisdiction

Maintains two-way radio communication with field personnel to ensure officer safety and provide real-time updates

Uses Computer-Aided Dispatch System (CADS) to enter and track calls for service, officer assignments, and status updates

Real Time Crime Center Operations

Operates within the Real Time Crime Center (RTCC) environment, providing 24/7 situational awareness and coordination for field units

Monitors live surveillance systems (e.g., Iron Sky, Avigilon), automated license plate readers (FLOCK), and audio detection technologies

Supports active investigations by bookmarking and saving video evidence, tracking vehicles, and assisting with suspect location

Utilizes drone systems during Drone as First Responder (DFR) operations to enhance officer safety and situational awareness

Responds to GCIC/NCIC alerts, verifies warrants, and assists in locating missing persons or wanted individuals

Emergency Message and Crisis

Accepts and dispatches emergency notifications such as next-of-kin alerts and other high-priority messages

Participates in coordinated responses during severe weather or critical incidents, activating emergency protocols as required

Monitors and routes mental health or crisis intervention calls, coordinating with CIT or co-response units

Victim and Witness Support

Provides information to victim and witness callers, including department response details and referrals to advocacy or support resources

Routes non-emergency reports to the Desk Officer Reporting System (DORS) or other appropriate personnel

System Maintenance and Documentation

Maintains accurate call records, radio logs, and incident data

Conducts system checks, alarm monitoring, and scheduled testing of communication equipment

Follows procedures for backup communications during equipment failures and assists with CAD offline documentation when necessary

Additional RTCC Functions

Participates in cross-training with patrol and other RTCC personnel

Assists in information sharing with regional agencies for real-time intelligence coordination

Knowledge, Skills and Abilities:

Basic Knowledge of Public Safety Functions

General understanding or interest in emergency services and public safety operations

Willingness to learn about 911 call-taking, police dispatch procedures, and law enforcement communications

Ability to Learn and Use Technology

Comfortable working with computers and open to learning specialized software such as Computer-Aided Dispatch Systems (CADS)

Willing to be trained on the use of surveillance systems, camera feeds, and real-time monitoring tools

Able to follow structured procedures for entering and managing data accurately

Communication Skills

Clear and professional verbal communication skills, including the ability to remain calm and speak with people in high-stress situations

Ability to listen carefully, ask follow-up questions, and gather detailed information from callers

Willingness to learn and apply standardized scripts and call-taking protocols

Critical Thinking and Decision-Making

Ability to prioritize tasks, follow directions, and make sound decisions under pressure

Willingness to learn and apply standardized scripts and call-taking protocols

Teamwork and Collaboration

Able to work closely with coworkers, supervisors, and public safety personnel in a fast-paced environment

Willing to participate in cross-training and continuous learning as part of a team-oriented culture

Attention to Detail and Multitasking

Capable of managing multiple activities at once (e.g., phone, radio, and data entry)

Careful attention to detail when recording information or updating records

Flexibility and Reliability

Willing to work various shifts, including nights, weekends, and holidays

Dependable and punctual, with a strong sense of responsibility and commitment to public service

Professional Conduct

Ability to maintain confidentiality and follow department rules and procedures

Willingness to undergo training and maintain certifications as required by state and department standards

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employee may be directed to perform job-related tasks other than those specifically present in this description.

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