Event Service Specialist

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

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What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.

Work across various event spaces, traveling between different floors and buildings throughout the day

Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed, packaging, taping, labeling, and sorting tasks.

Remain at times in a stationary position for prolonged periods throughout the day to support the running of our events

Move around in different positions to accomplish tasks in environments including tight and confined spaces (moving packages in storage rooms, coat rooms, etc)

Reviews all event needs and re-confirms or clarifies any areas of concern prior to event

Support events onsite which could include managing multiple events a day

Troubleshoot issues and escalate any advanced needs to the appropriate internal partner

Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)

Assist event managers in the planning of large-scale events

Support the end-to-end planning for small-scale events as needed

Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate

Responsible for compiling reports related to on-site events including post-event data

Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.

0 – 1+ years’ event coordination experience including internships or other applicable experience related to the responsibilities of the role

Bachelor’s Degree preferred

Must be fluent in English

Must be able to work fully on-site

This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.

Knowledge of basic and fundamental standards of event management and event operations

Excellent interpersonal, communication and organizational skills

Experience working cross-functionally with various levels of stakeholders in a fast-paced environment

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases is a plus

Flexibility of hours, must be willing to work mornings, evenings and potentially weekends as needed

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

Private Medical Care with Audiens Healthcare

25 Days Annual Leave PLUS Public Holidays

Personal Volunteer Day

Wellness Stipend

Pension Scheme Enhancements

Discretionary Bonus Structure

Complimentary Access to Headspace, Rocket Lawyer & Maven

Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-CB1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.