Operations Specialist - Senior

Description

Highlights:

This position supports an exciting mission with FBI's CJIS where the candidate will have the opportunity to learn from some of the best in industry and gain skills & expertise that are widely applicable.

Mix of Government and contract staff from different companies.

Dynamic team and opportunity to perform high-visibility work while learning from some of the best in the industry.

Manage IT infrastructure for one of the largest organizations in the world.

Tasks:

Responsible for creating, producing, and maintaining ticketing system reports and metrics reports.

Responsible for providing reports on a scheduled basis as well as an ad-hoc basis.

Will be responsible for creating and maintaining new Service Level Agreements.

Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.

Analyze and assess customer service requests and provide prompt technical solutions.

Prepare and submit progress, status and ad hoc reports to management and team leads, as required.

Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.

Identify and document areas for process improvements.

Contact and effectively communicate with users by telephone, electronic communications, or in person.

Required Qualifications:

Education: Bachelor's Degree

Experience: 8 years of overall experience

Position Type Shift Information:

Day Shift 8:00am-4:30pm

US Citizenship: US citizenship required

Clearance: Current Top Secret with SCI Eligibility

Location: Northern Virginia

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor. Qualifications

Education Bachelors (required)

Experience 8 years: operations (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr