General Manager

The Restaurant General Manager is responsible for the overall efficiency and technical operations of the

store and ensures Freddy's standard of quality, timeliness, and service. This position will control

labor and food costs, build relationships with guests, handle guest issues, and serve as a model of

hospitality. The General Manager is responsible for training, refinement of staff and team building

through employee motivation. The General Manager will also coordinate staff scheduling and product

ordering consistent with sales volume.

Requirements

Leadership & Communication -

Ensures that all Company Standard Operation Procedures are followed

Teaches & practices Freddy's standards of quality, timeliness, and service

Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel

Ensures that Customer Satisfaction is the highest priority for all employees

Consistently lives "hospitality" in every instance

Leads by example - maintains professional image, appearance, and language Financial Performance-

Conduct daily labor analysis to achieve target labor percentage

Ensures quality control standards and procedures are strictly enforced

Ensures all standardized portion control guidelines are followed and maintained

Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor

Maximize productivity without compromising quality standards Health & Safety-

Ensure full restaurant compliance with all health department regulations

Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations

Ensure that inspections are conducted, and correct on-going issues Other Responsibilities-

Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them

Review and approve all schedules and forecasts

Coordinate opening/ closing activities in a timely and safe manner

Complete all operational checklists daily

Ensure that all cash handling procedures are followed

Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner

Resolve conflicts and improve team members performance issues in a constructive manner and according to policies

Must have experience in Microsoft Office, Excel, Word, and Internet Physical Requirements: (including but not limited to)

Ability to stand and walk 10 hours/day

Ability to continuously reach, bend, lift, carry and stoop

Ability to freely access all areas of the restaurant

Ability to move or handle items weighing 0-75lbs

Ability to work varied hours/days to oversee store operation