Bilingual Call Center Representative

Job Description

We are seeking a Call Center Representative to join our team! The representative will ensure that all applicants, recipients, spouses, attorneys, and other authorized representatives receive exceptional service when communicating with the company via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and, in each communication, provide empathetic and efficient service.

Responsibilities:

Handle customer inquiries and complaints

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

BS/BA Degree and 2+ years of call center experience

HS Diplomia and 6+ years of call center experience

Bilingual in Spanish preferred

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Full-time