Business Development Representative

Employees of the Mike Savoie Organization are our most valuable assets.

They are the constant that ensures our current and future success.

Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area.

Our related store Mike Savoie Chevrolet has many employees that have been with us for years and contribute to our family atmosphere.We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails.

The BDR role is an integral part of the communication process between the client and Mike Savoie Volkswagen.

With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic.Benefits: BCBS/BCN Medical (PPO and HMO plans offered)Company Sponsored Health Savings Account (HSA) AvailableDental and Vision CoverageLife and AD&D InsuranceShort Term Disability InsuranceAflac401K with Company MatchPaid VacationPaid VW Training (where applicable)Closed SundaysProfessional Sporting Events Company RafflesCompany Apparel ProgramHoliday and Monthly Birthday CelebrationsUpward potential, Gate Way to the DealershipState of the Art Business Development CenterResponsibilities:Answer customer calls and establish follows-up with service or sales appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesFollow up with leads that are not ready to make an appointment or no-showParticipate in team and process development sessions - keeping positive relationships with teammates, sales & service teams and dealership managementUtilize CRM and DMS dealership systemsBe available to respond to email inquiries promptly in a professional, well-spoken mannerAssist customers in appropriate vehicle selection & service issuesQualificationsStrong computer, verbal and written communication skillsProficient with Microsoft Excel, Google Sheets, etc.Ability to multitaskAt least one previous role based in customer service experience (preferred)Excellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityTime management and prioritization skillsThe ability to multi-task while being detailed orientedSelf-motivated and goal orientedWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.