LEGOLAND CA Security Guard

What you'll bring to the team

Key Objectives

Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.

Essential Functions:

Operations

Maintains access control

Patrols (walking, operating Company vehicle, monitoring CCTV) Park, Hotel, Sea Life Aquarium and all employee areas

Writes detailed and accurate incident/injury reports

Responds to calls for service including but not limited to:

Disturbances

Lost children

Intoxicated/disorderly persons

Lost/stolen items

Theft

Vandalism

On-property traffic collisions

Medical incidents (alongside Park Health Services team)

Fire/panic alarms

Money escorts

Key assists

Suspicious person reports

Operates Park Dispatch Center (utilizing CAD operating system)

Surveillance of Resort utilizing CCTV system

Guest screening at park entrances (bag checks)

Employee/vendor exit screening Financial

Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues

Provide surveillance (both in uniform and in plain clothes

People

Provide excellent service and customer/guest relations to all MCs and Park guests

Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.

Health & Safety:

Will provide CPR, basic First Aid, & AED use to guests and MC's when necessary

Record "Near Miss" incidents and enter into reporting system

Assist with Facility Inspections and Safety Audits Qualifications & Experience

Background & Experience:

Excellent communication skills, reasoning and interpersonal skills are required in this job.

Excellent phone, radio and person to person communication skills are essential to this position.

Prior theme park experience is helpful.

The ability to remain calm under pressure and in high stress situations is required.

Must be at least 18 years of age

Must have a valid Driver's License with a safe driving record

Must be willing to work flexible hours including evenings, weekends, holidays and graveyard to support park operations

Benefits

What You'll Get...

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range

USD $19.25/Hr.