Conciergerie stagiaire (H/F) - Four Seasons Hotel Megève - Hiver

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:Apline chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Megeve

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

The Position/Role

The Concierge Intern assists our experienced Concierges and contributes to creating unique experiences for our guests. The Concierge intern will act as a true ambassador of the hotel and the destination of Megève while learning Conciergerie fundamentals.

Responsibilities

Respond to all guests' requests following and adhering to the Four Seasons Standards of service.

Handle a wide variety of guest requests with utmost professionalism to achieve maximum guest satisfaction

Act as an ambassador for the hotel, displaying a great sense of style and integrity

Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Handle incoming and outgoing email, call, packages, and special guests' deliveries

Use internal systems and database to correctly record special requests and ensure high-quality follow-up

Provide occasional support to the Front Desk team when needed

Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, slopes…)

Display a friendly, courteous and professional attitude in all dealings with guests and employees with an emphasis on fulfilling requests

Communicate the guests’ complaints to the management, keeping them well informed as to the issues and actions taken.

Communicate to all hotel departments any necessary information, guest preferences or requests

Work harmoniously and professionally with all colleagues.

The list of responsabilities and duties is non exhaustive.

Who You Are

Student in hospitality, tourism, or a related field.

Excellent grooming and impeccable sense of service, with a passion for the guest experience.

Strong interpersonal skills: patience, tact, empathy, and diplomacy.

Ability to work under pressure while remaining calm, organized, and detail-oriented. Team spirit, integrity, discretion, and a strong sense of priorities.

Knowledge of or curiosity about the culture, history, gastronomy, and activities of Megève and its region.

Reading, writing and oral proficiency in the French language.

Reading, writing and oral proficiency in the English language.

Ability to multi-task in a high volume and demanding environment.

This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.

What to Expect

Be a part of a cohesive team with opportunities to build a successful career with global potential

Excellent Training and development opportunities

Competitive salary & wages

A culture that breeds success, and rewards it in many different ways

REQ10356859