Claims Technician

Job Title: Claims Technician

Location: Bridgend, Wales

Position Type: 35 hours per week, Permanent

Hybrid Working: 3 days in the office

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

To handle a caseload of commercial and domestic property claims, including associated, but limited exposure to Employers and Public Liability claims. This will require the candidate to allocate accurate reserves and where appropriate, subject to policy liability, settle those claims within handling authorities on a timely, equitable and commercial basis, whilst striving to develop own skills and improve service and quality standards. This is a customer facing role.

Key Responsibilities:

Handling of insurance claims, primarily Property Claims involving technical decisions

Ability to manage a caseload of claims from a desktop level, showing effective organisation

Caseload/Customer management of claims from start to finish

Make effective and prompt decisions in respect of policy cover

Able to communicate decisions clearly over the phone and in written form

Maintain accurate file reserves.

Ensures customers are treated fairly and in accordance with FCA Guidelines.

Provide claims support and expertise for underwriting queries, interpreting and applying policy coverage

Skills and Experience Specification:

Essential:

Experience of working with domestic and commercial Insurance claims, involving decision making.

Proficient written and verbal communication skills.

Previous phone and written based customer service experience.

Ability to meet specific deadlines and manage workloads

A committed and flexible approach, whilst taking accountability for own actions

Good attention to detail and understanding of the importance of accurate and thorough data capture

Providing support, technical knowledge and acting as a referral point.

Desirable:

Progression towards ACII

Experience dealing with large complex claims

Experience of managing and handling referrals from Delegated Authorities.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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2025-769