Customer Insight Manager

Customer Insight Manager

Location: Remote based role, ideally South East/London area as regular travel to client office in South West London (around 2 days per week)

Full Time, Permanent

Salary: £43-55k, plus lots of other great benefits

Our Thumbprint team are on the lookout for an additional Customer Insight Manager to join their team from end 2025/January 2026.

Thumbprint's products help to deliver what's most important for brands to sell more – they identify the opportunities to act on today and influence the strategy that’ll unlock your growth potential in grocery multiple and symbol & independent convenience retail stores.

Our two main products are Dart and Pinpoint.

The main objectives of this role include but not limited to:

Being responsible for creating actionable insights for key client and customers sales and supply teams . Focussing on leveraging EPOS and execution analytics to identify opportunities for sales growth.

Accountable for engagement and training for sales and supply chain teams on how to get the most value from the analytics, fostering strong working relationships across cross functioning teams

Develop strong internal networks that support client and customer value propositions, being the champion of both the analytics and the value of the insights being delivered

Forging a strong external presence and gravitas, being respected and a trusted source to your client and their customers

Play an integral role within internal Client Leadership team, from the development and executions to the governance of am Annual Account Plan

In this role, you must be capable of, and able to demonstrate experience of: Relationship Management, Client Management, Communication, Insight generation and delivery and Education

What’s in it for you?

Here are just a few of the reasons our colleagues love working here:

25 days holiday per annum + bank holidays (5 flexible, 3 fixed) We also have an annual leave purchase scheme allowing you to purchase up to an extra week work of holiday.

Family-friendly policies & support such as enhanced maternity or paternity pay, enhanced adoption pay, carers leave & parental leave*

Private Health care - BUPA

Life assurance - 3x salary

Income Protection Insurance

Lots of amazing discounts via our employee benefits portal

We encourage flexibility and a healthy work/life balance so take advantage of our smart working policy

Annual pay reviews and access to early pay

Opportunity to sign up to our health cash plan

Fantastic progression opportunities across Avidity Group

We champion equality & inclusivity and are passionate about creating a workplace that promotes and values diversity - Avidity Group is a place where you can be yourself and grow.

To be successful in this role you must have:

Worked in the FMCG sector before, ideally with an FMCG brand, with a working knowledge of the Grocery and Convenience sectors

Worked in Insights or Category Development roles, being able to understand the need, analysing data, generating insight and delivering those insights and recommendations

Assembled and analysed large quantities of data and exposure and experience operating with EPOS sales and/ or supply chain data is preferable (e.g. Neilsen, Circana, SKUTrak, etc)

If this role sounds like the ideal role for you, Apply Now!

Permanent Full-Time