Senior Sales Associate

We are looking for enthusiastic, passionate, dynamic people to join our new retail team in Singapore!

Main Purpose:

The Boutique Senior Sales Associate is a fully engaged individual who is committed to contributing to the success of Buccellati in Singapore, with the ambition to grow with the Maison.

He/she is developing his/her client portfolio while investing time and efforts in the boutique life, operations and actions and transmitting knowledge and passion to the clients.

Your Mission:

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

Key Responsibilities:

1. Sales performance & customer service:

Contribute to the boutique achieving its sales targets;

Provide clients with the utmost level of customer service in accordance with the Maison standards;

Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop);

Ensure that all sales are processed in accordance with required procedures using the systems provided;

Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;

Adapt approach according to the client needs and motivations;

Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience;

2. Stock management and merchandising:

Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;

Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;

Assist in the inventory process, including but not limited to stock counting and special projects as needed;

Assist in completing prices changes within the Boutique when required;

3. Boutique operations and cash management:

Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register;

Master the process of opening and closing of the boutique;

Adhere to all Company policies, procedures and practices;

Implement discounts and gratuities under supervision of Boutique manager;

Comply with all safety regulations and Boutique operational procedures including security;

4. Product knowledge & sales techniques:

Maintain an awareness of all product knowledge information;

Learns about the creations and the products, transmitting the passion and values of the Maison;

Master the Brand's sales techniques as per training received;

Attendance to required training;

Assist clients with their returns and queries ensuring that brand image is enhanced and clients expectations are met;

5. Presentation & visibility:

Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines;

Report maintenance issues to the Boutique Manager;

Represent the Brand by wearing the appropriate provided uniform;

Represent the Brand instore and at local events under the direction of Boutique Manager;

6. Client Relationships:

Cultivate strong relationships and develop client loyalty;

Efficiently develop the client portfolio and share actions with the Boutique Manager;

Execute targeted CRM actions;

Job Profile:

At least 5 - 8 years of previous experience in luxury retail, services or luxury hospitality environment

Ability to work in a fast-paced retail store environment

Computer and internet Savvy

Excellent interpersonal and communication skills are required to support and manage diverse and regional client base

Confidence in handling high-value transactions;

Well established VIP customers portfolio;

Track record of high levels sales;

Strong understanding of Customer Service needs and Customer (internal and external) priorities;

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;

Self-Starter with Team-Player approach;