Global Technical Support Engineer II

SummaryAsk no longer "are you sure it s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.

Job description

Full-remote work is possible from Slovakia only.

As our Technical Support Engineer, you are expected to:

Provide technical support for ESET products to our customers and partners

Search for solutions of issues in cooperation with developers

Gather data about new issues solved and provide them to other teams / departments

Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)

Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues

For complex issues provide detailed findings to developers

Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).

Ideal candidate has:

At least 5 years of experience on similar position

Active English language (min. B2 level written and spoken)

Active Slovak language (min. B2 level written and spoken)

Excellent communication skills

Problem solving and solution seeking attitude

Drive to learn

Knowledge of at least one of the following is a must:

Advanced/expert knowledge of UNIX/Linux OS

Advanced/expert knowledge of Microsoft Windows Server

Basic knowledge of following is a must:

RDBMS

Active Directory and GPO

Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)

Networking Tools and Utilities

AV/Firewall Rules and Policies

Virtualization

Knowledge of following is an advantage:

Microsoft Exchange Server

Microsoft SharePoint Server

IBM Lotus Domino / HCL Domino

Android

Mac OS X

ESET PROTECT

Experience with antivirus products

Experience with REST APIs

Basic wage component (gross): from 1750 EUR

Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

#LI-LV1 #LI-remote #senior

Benefits

Health & well-being

BenefitPlus

Healthcare (check-ups/annual programs)

Multisport card

Travel card "električenka"

Supplementary pension saving

Sick days

Family

Marriage allowance

Childbirth allowance

Parental contribution

ESET family events (Family day, St.Nicholas)

Office

Refreshments in the office (fruits, coffee, soft drinks)

Let s get together breakfast

Activity room, quiet room

ESET events (Žranica, Christmas party..), teambuildings

Other

Loyalty allowance

Loyalty extra days off

Loyalty cake

Loyalty glass award

Refer a friend

Christmas presents

Discounts from external providers

Primary locationBratislava

Additional locations

Time typeFull time

JR-05487