Sales & Service Technician

Job Description

Salary:

Sales & Service Technician

This position is eligible for a $500 signing bonus after successful completion of six (6) months of employment!

Job Summary

Mosaic Technologies is growing, and we are looking to add a Sales & Service Technician to our team in Cameron, WI. The Sales & Service Technician installs telephone, Internet, TV, and security solutions to provide customers with state-of-the-art products and services. The successful candidate understands the importance of customer service, teamwork, timeliness, quality, and safety. We are looking for a technician who takes pride in doing their best every day to deliver quality products and services while providing customers with an outstanding experience. Please note that this position reports to our Cameron, WI office.

Essential Functions (including but not limited to)

Review work orders, gather materials needed for installation, read maps to determine location, and communicate with customers.

Installation, maintenance, and repair of copper and fiber systems for residential and commercial customers.

Install connections, fittings, and termination hardware for connection to end-user equipment.

Troubleshoot complex issues to ensure adequate performance of Internet, phone, TV, and security services.

Convey a positive and professional appearance and demeanor when communicating the companys products and services to customers.

Complete tasks within specified timeframe while offering world-class customer service.

Report time for jobs completed and obtain customer signoff on completed work.

Participate in on-call rotation.

Qualifications and Skills

2-year degree in telecommunications or related field preferred.

At least one year of applicable experience

Dependability to the company, co-workers, and customers

Why Mosaic?

Medical, dental, vision benefits begin day one of employment

Company paid life and disability insurance

Significant company 401(k) contribution

Paid holidays and personal time off

Development and advancement opportunities

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, pre-employment drug screen and background check are required.

Full-time