Business Analyst with Genesys Cloud IVR

Business Analyst with Genesys Cloud IVR

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

IN-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

Plans and coordinates all aspects of technical projects from initiation through delivery.

Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

5-10 yrs experience in Creation of functional requirements based on business/client/end user needs

Experience in creating Interface Design Documents and designing Visio / call flows documents

Experience in Genesys Cloud IVR scripting

Identifies Business strategies, finds solutions

Re-engineering of processes/procedures to produce best results

Experience working on large/complex projects

Ability to work independently/lead meetings

Ability to communicate with engineers on requirements and expected outcomes

Ability to size development/engineering efforts for cost/timelines

Ability to report project status/delays/escalations and other PM functions

Familiarity with voice components and/or contact center practices/procedures

Added bonus if you have

Knowledge of FIS’ products and services

Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you:

An exciting opportunity be a part of World’s Leading FinTech Product MNC

To be a part of vibrant team and to build up a career on core banking/payments domain

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

JR0300448