Boutique Manager - King Street, Sydney

Be a part of our Team!

We are looking for an experienced Boutique Director to be responsible for the development and optimization of boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.

We are looking for a candidate who is passionate about their own professional growth and career development in luxury business and who is willing to grow with us.

Salary range $110,000 to $120,000 plus super

HOW WILL YOU MAKE AN IMPACT?

Key Responsibilities

Boutique Performance & Sales Achievement

Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand

Develop local clientele for the Sydney Boutique

Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets

Develop partnerships with third parties (hotels, tour leaders, business introducers’, mall managers) with clear goals and guidelines

Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique

Having a deep understanding of the client profiles (Locals and tourists)

Customer Service / Customer Relation Management

Maintain consistent, uncompromising high standards of cleanliness, presentation, and customer service

Is the warrant of unique and highly professional client service within the boutique and ensure that the performance of all sales staff meets the set standards

Resolve customer and after-sale issues, requests in an efficient and professional manner

Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate

To ensure the team has an adequate follow-up with all VICs

Leads the implementation and monitoring of the ROI for client relationship programs and actions

PR Events Initiation, Management, and Representation

To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele

Assist in planning and execution of marketing activities.

Represent as a Brand ambassador when representing the Brand at meetings, events, charity dinners, and other work-related functions.

Team Management & People Development

Coach, train, motivate and lead by example with a high degree of professionalism

Designs the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in his/her boutique.

Drives performance and compensation management, ensures people development (monthly one-to-one meeting, regulars follow up on team’s KPIs career committees, mid-year discussions, training & development plans, quarterly and annual performance review), motivates and reinforces engagement

Consistently develops strategies to improve individual and team performance

Develop a positive relationship with the team by understanding and addressing individual motivation, needs, and concerns

Maintain a cohesive, cooperative work environment through team building and motivational activities

Conduct daily briefing

Create and manage shift schedules

Communicates, federates, and motivates the boutique team around the strategy and vision of the Maison

Develop a business-oriented approach in your boutique through role plays

Reporting to Retail Management

Giving regular feedback about the shop floor activity to the Brand Director and the office team

Prepare reports pertaining to sales, customer service, accounts, and logistics for weekly retail reporting example and propose correlative actions

Daily and weekly sales and incentive report

Customer analysis report

Staff Commission and incentive report

Petty Cash Float and a claims report

Any other Ad hoc reports assigned by management

Visual Merchandising and Marketing activities

Responsible for implementation of visual merchandising Maison guidelines: displaying each product correctly while maximizing exposure to generate sales.

Participate and support all marketing initiatives to maximize the opportunity to introduce new products to the clients

Monitor and review the level of stocks of accessories (catalogues, gifts, boxes, etc.).

Budgeting/ Controlling

Control all boutique expenses within budget guidelines

Proper control of POS materials and collaterals.

Implementation of Brand’s Initiatives, policies, and procedures

Adhere to and implement all brand initiatives as directed

Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines

Inventory Management

Prepare, coordinate and ensure complete and accurate inventories at all times

Ensure that all inventories are properly secured and accounted for.

Conduct Qualitative security measures in preventing theft and pilferage.

Responsible for all stock control documentation is timely and discrepancies are accounted for by documentation

Control the quality of stock (scratches, movements, batteries) and ensure all pieces are handled with extra care and in perfect selling condition

Housekeeping

Ensure that the boutique is kept neat and tidy at all times and the roster is maintained monthly

Visual displays in accordance with Headquarter directives and of high standards

Ensure vigilant and regular checks on staff movements during operating hours

Grooming

Exceptional Presentation with a high standard of grooming

To ensure all retail staff adhere to the Uniform guidelines set forth by Headquarters

To adopt proper etiquette on the sales floor