ServiceNow Solution Architect for CSM-based Modules (RSM, FSM) (m/f/d)

Join Schwarz IT Barcelona - IT Hub of Europe's Largest Retail Group.

At Schwarz IT Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.

As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.

We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Elevate your career with us, where development and progress are at the heart of everything we do.

Your Tasks

You will be the driving force behind the evolution of our Retail Module, translating complex business challenges into innovative, scalable technical solutions

You will own the architectural design, ensuring our Retail Module is robust, secure, and aligned with our long-term strategic goals

You will act as a trusted advisor, guiding our team and our stakeholders on best practices and the art of the possible within the Retail industry solution: Retail Service Management, Retail Portal, Mobile App for Retail as well as the CSM-based Module Field Service Management

You will build and present comprehensive solution designs, including architectural diagrams, component specifications, and technology choices

You will perform architecture and engineering activities, working closely with product managers and engineers to ensure a clear understanding of project scope and deliverables

You will be technically responsible for IT solutions on our internal ServiceNow application suite used worldwide, specifically working in the Retail Service Management Module and Field Service Management Module in close contact with ServiceNow colleagues

You will create and maintain technical documentation for configurations, customizations and integrations

You will stay updated with ServiceNow releases and new features, ensuring best practices are applied

Your Profile

Experience with ServiceNow as a Developer, Architect or Technical Product Manager in the Customer Service Management (CSM) module

You already have professional experience in IT projects at enterprise level

Certification as ServiceNow Certified Customer Service Management (CSM) Implementation Specialist is nice-to-have

Business Fluent in English, German language skills are a plus

Very good communication skills

Open to learn and develop your skills on the job

Like to be an all-rounder that can do technical consulting, development and architecture

beWe look forward to receiving your application.

Schwarz IT Barcelona SL · Sophie Barbara Noelle Nuffer · Reference no. 47185

C/Bergara 13, floor 5, 08002 Barcelona

es.it.schwarz