Manager, Order to Invoice (OTI)

1. Strategic business engagement:

Participate in the development and implementation of G-EDM's business strategy, process improvements, and digitalization initiatives.

Enhance business competitiveness by introducing new concepts and establishing expert networks.

Advocate for process improvements and digitalization to relevant stakeholders.

2. Process Improvement & Digitalization - NGBA steering & associated improvements:

As the global point of contact for G-EDM Order to Invoice (OTI) processes, lead & participate in the development, optimization and automation of processes related to OTI domain.

Guide Customer Service Leads across countries to define the NGBA end-state solution and finalize process models.

Conduct regular analysis of existing processes and IT environment for further development.

3. Change Management - Technical & Organizational:

Identify global/country specific features and enable NGBA workshops for Order to Invoice (OTI).

Drive role-based training for users across G-EDM.

Develop user documentation, process descriptions, guidelines, and procedural instructions.

4. Stakeholder Management & Global Coordination:

Provide updates to key stakeholders on NGBA implementation progress, achievements, and improvements in Order to Invoice (OTI).

Represent G-EDM in business experts' communities and NGBA forums for Order to Invoice (OTI) topics.

Build internal G-EDM Order to Invoice (OTI) expert community.