Customer Support Executive

Key Responsibilities:

Respond to customer inquiries related to hardware products (e.g., specifications, availability, compatibility, pricing) via phone, email, or chat.

Assist customers in placing orders, tracking shipments, and understanding billing or warranty processes.

Provide basic troubleshooting support for hardware-related issues and escalate complex cases to the technical team.

Coordinate with sales, logistics, and inventory teams to ensure timely order fulfillment and delivery.

Maintain up-to-date product knowledge to offer accurate and helpful advice to customers.

Log customer interactions, issues, and resolutions in CRM systems (e.g., Zoho, Salesforce, etc.).

Follow up with customers post-purchase to ensure satisfaction and handle any concerns.

Support field sales teams with documentation, quotations, and customer follow-ups when required.

Requirements:

Bachelor’s degree in Business, IT, Electronics, or a related field (preferred).

1–3 years of experience in customer support, preferably in hardware or IT product sales.

Strong communication skills (verbal and written).

Basic understanding of hardware components (e.g., computers, networking devices, peripherals).

Familiarity with CRM/ticketing systems and order management tools.

Ability to multitask, prioritize, and manage time effectively.

Customer-first mindset with a positive and problem-solving attitude.

Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement

Health insurance

Provident Fund